Terms and Coondition
Welcome to Khalids Biriyani Ooty. By accessing our website or using our services, you agree to comply with the following Terms and Conditions. Please read these terms carefully before using our services. If you do not agree to these terms, you should not use our services.
1. General
These Terms and Conditions govern your use of Khalids Biriyani Ooty’s website and services. By placing an order with us, you confirm that you accept these terms and that you agree to abide by them.
2. Orders
a. Order Process:
Orders can be placed via our website, mobile application, or over the phone. Once an order is placed, you will receive a confirmation message detailing the items ordered, pricing, and estimated delivery time.
b. Order Accuracy:
Please ensure that all order details (e.g., items, quantities, delivery address, and contact details) are accurate when placing an order. Khalids Biriyani Ooty is not responsible for any incorrect orders due to customer errors.
c. Availability:
All items are subject to availability. In the event that a menu item is unavailable, we will notify you and provide alternatives or issue a refund.
3. Pricing and Payment
a. Pricing:
All prices listed on our website or menu are in [Currency] and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice.
b. Payment Methods:
We accept online payments via debit/credit cards, mobile wallets, or cash on delivery. Payments must be made in full before or upon delivery of your order.
c. Failed Payments:
If a payment method fails, we reserve the right to cancel your order. You will be notified of any cancellation due to payment issues.
4. Delivery
a. Delivery Areas:
We deliver to specified areas within Ooty. Please check our website or contact us to confirm whether your location falls within our delivery radius.
b. Delivery Time:
Delivery times are estimates and may vary depending on traffic, weather conditions, or order volume. While we aim to deliver within the estimated time, Khalids Biriyani Ooty cannot guarantee exact delivery times.
c. Delivery Charges:
Delivery fees may apply based on your location. The applicable fee will be displayed during the checkout process.
5. Refunds and Cancellations
a. Order Cancellations:
You may cancel your order within a specified time frame (typically within 5-10 minutes of placing the order). After that, cancellations may not be accepted as the order would have been processed.
b. Refunds:
Refunds are only applicable if there is an issue with your order, such as incorrect items, poor quality, or an undelivered order. Refunds will be processed through the original payment method and may take up to 7 business days.
c. Complaints:
If you are unsatisfied with your order, please contact us immediately so we can address your concerns and provide an appropriate resolution.
6. Usage of Website and Mobile Application
a. Account Creation:
To place an order, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities under your account.
b. Prohibited Uses:
You may not use our website or services for any unlawful or unauthorized purposes, including but not limited to:
- Interfering with the operation of the website or mobile app
- Spreading viruses or harmful code
- Hacking or attempting to gain unauthorized access to the system
7. Intellectual Property
All content on our website, including text, images, logos, and designs, are the intellectual property of Khalids Biriyani Ooty or licensed to us. You may not reproduce, distribute, or modify any content without our prior written consent.
8. Limitation of Liability
Khalids Biriyani Ooty is not liable for any indirect, incidental, or consequential damages arising out of your use of our services. Our maximum liability to you in connection with any order will not exceed the total price of your order.
9. Changes to Terms and Conditions
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with the updated “Effective Date.” Continued use of our services after changes are made constitutes your acceptance of the new terms.
10. Governing Law
These Terms and Conditions are governed by the laws of [Your Jurisdiction]. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in [Location].
11. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Khalids Biriyani Ooty
Phone: +91 81222 72228
Email: khalidsbiriyaniooty@gmail.com
Address: No 182/A,Coonoor Road,Southwick, Ooty – 643 001.